FAQs
I am only available at weekends for maintenance visit, Can you do weekend visits?
Yes, our engineers carry out visits at weekends and also in the evening during the week.
What areas do you serve?
We serve Kent, London and surrounding areas. Contact us to confirm if we can assist you in your location.
A copy of our list of postcode areas covered can be emailed to you on request.
How often should I have my pumps serviced?
It is recommended to have your pumps professionally serviced at least once a year to prevent any issues.
Our engineers will let you know if you may require extra visits per year depending of condition and usage of the system.
What should I do in the event of high level alarm sounding or pump tripped?
In the event of any pump emergency, contact us immediately.
Our 24/7 emergency service is available to assist you.
Will my pump system be working on your departure of a call out?
Our engineers aim to have your pump system operational before departing your property.
Our engineers carry new/spare parts and components on the vehicle that may get you out of trouble even if it is as a temporary measure.
In some cases a large amount of work is required to rectify issues and may have to wait for parts. However our team will explain every step for you, assisting you when you need us.